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Where are you located?Putāruru! We run workshops all over the Central North Island though, most of our public workshops are in the Bay of Plenty or Waikato regions however we can travel for private workshops, however, there may be a travel fee charged.
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Is there an age restriction on workshops?No, anyone can attend the workshops! We just ask that if you do have a child under the age of 16, that they are accompanied by a ticket holding adult. We also would like to note that this is a chance for some people to have quality time, away from children so as much as you may like to bring your child, it may not be suitable for these workshops.
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What is the minimum number of attendees you need for a workshop to go ahead?We require a minimum of 8 attendees for a workshop - your workshop may get cancelled if we don't get the minimum number of attendees. We will contact you via email if this is the case.
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What shall I do if I can no longer make it to a workshop?If you have purchased a ticket, please contact us with at least 24 hours' notice. We do understand that unforeseen circumstances may arise though and in that case please contact us at your earliest availability. We can offer you a name change so a friend or family member can attend on your behalf, you may be able to use the credit towards another workshop in the future or potentially in rare cases, a full refund will be provided. Please contact us to discuss your options.
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Can I bring my own food and drinks?If you want to supply your own food and drinks, feel free! Most of our workshops have refreshments or snacks included in the price of your ticket. We do understand that due to dietary requirements, you may want to bring your own though.
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Do I get to keep what I make?YES of course! We will teach you all of the skills you need to even recreate these treasures at home too! Please note that if your work needs drying or firing, we may have to organise shipping or collection at a later date.
TERMS & CONDITIONS
Business Obligations
The scope of our services includes access to one workshop per purchased ticket. All materials required for the workshop will be provided, unless otherwise specified. Tickets are non-transferable to different dates; however, if notified at least 24 hours in advance, we will permit a name transfer for the ticket. We will inform you of any changes to the location or postponement of the workshop due to unforeseen circumstances or weather conditions at least 24 hours prior to the event. We do require a minimum of 8 attendees for our workshops to go ahead, so if the minimum is not met, we will contact you via email to discuss your options.
Customer Obligations
We request that all participants maintain a positive and open-minded attitude and actively contribute to the workshop. Should any issues arise that are addressed by the tutor, the tutor reserves the right to ask a participant to leave the workshop. In the event that the tutor feels threatened or unsafe, emergency services will be contacted, and the participant will be prohibited from attending future workshops.
Payments
All payments for workshops must be completed before the event. Payments can be made through our website booking system or via invoice. If paying by invoice, any overdue payments beyond 28 days may be referred to debt collection agencies.
Intellectual Property
The ticket price includes the materials necessary for the project delivered during the workshop. Participants will retain ownership of the resources provided, while tools remain the intellectual property of the business. The resources and instructions provided may not be reproduced, resold, forwarded, or used for commercial purposes. All instructions and resources are the intellectual property of the business.
Liability
The business assumes no responsibility for theft, serious harm, or injury occurring before, during, or after the workshop.
Photography
By ticking the 'agree' box on the booking form, you consent to the business taking photos and videos of you during the workshop. These will be used for marketing purposes only. This implies your permission for the use of these images and videos indefinitely unless you advise otherwise.
REFUND POLICY
We understand that plans may change or unforeseen circumstances may arise. However, please note that the business does not offer full refunds. If you are unable to attend the workshop, please notify us at least 24 hours in advance. We will provide the option to transfer the ticket to another individual or offer credit towards a future workshop, if applicable. If you have been in communication with the business and a refund has been discussed, we will process the refund to your original payment method within 10 days of notification. For further assistance or to discuss your options, please contact us at hello@createtheconversation.co.nz.
PRIVACY POLICY
When you register for a workshop, we will collect personal information, which may include your name, phone number, email address, and, in the case of private workshops, your address. This information will be kept confidential and will not be shared with external parties or international entities without your explicit consent. Your personal data will be securely stored and retained indefinitely for research purposes, unless you advise otherwise.
COMPLAINTS
We take complaints and feedback very seriously and highly value the opportunity to address any concerns you may have. Your input is essential to us as we continuously strive to improve our services and ensure a positive experience for all participants. If you have any feedback or wish to express any concerns, please do not hesitate to contact us. We are committed to carefully reviewing and addressing all feedback and concerns in a timely and thoughtful manner. Your satisfaction is important to us, and we appreciate you taking the time to communicate with us.